How can companies ensure that intercultural training is integrated into the ongoing development and growth of their customer experience teams beyond just initial assessments and feedback?

Companies can ensure that intercultural training is integrated into the ongoing development of their customer experience teams by incorporating it into regular training sessions and workshops. They can also provide resources such as online courses or webinars to continue learning and development. Additionally, companies can create mentorship programs where team members can learn from each other's diverse perspectives and experiences. Finally, it is important for companies to establish a culture that values and promotes diversity and inclusion, making intercultural training a core component of their overall growth strategy.