How can businesses ensure that intercultural competence training is integrated into the ongoing development and growth of their customer experience teams, and what strategies can be implemented to sustain the impact of such initiatives in the long term?

Businesses can ensure that intercultural competence training is integrated into the ongoing development and growth of their customer experience teams by incorporating it into regular training programs, providing resources for continuous learning, and promoting a culture of diversity and inclusion. Strategies that can be implemented to sustain the impact of such initiatives in the long term include regular assessments of employees' intercultural competence, creating opportunities for employees to apply their training in real-world scenarios, and fostering open communication and feedback channels to address any challenges or issues that may arise. Additionally, ongoing support from leadership and a commitment to prioritizing diversity and inclusion in all aspects of the business can help ensure the long-term success of intercultural competence initiatives.