How can organizations ensure that intercultural competence is integrated into the overall company culture beyond just customer experience teams, and what impact can this have on the organization as a whole?

Organizations can ensure intercultural competence is integrated into the overall company culture by implementing diversity training programs for all employees, promoting cross-cultural collaboration and communication throughout the organization, and incorporating cultural awareness into all aspects of the business, from hiring practices to decision-making processes. This can have a positive impact on the organization as a whole by fostering a more inclusive and respectful work environment, improving employee morale and productivity, enhancing creativity and innovation, and ultimately leading to better relationships with customers and partners from diverse backgrounds.