How can companies effectively integrate employee training and development programs with technology to continuously improve customer experience?

Companies can effectively integrate employee training and development programs with technology by utilizing online learning platforms, virtual reality simulations, and mobile applications. These tools can provide employees with convenient access to training materials and interactive learning experiences. By incorporating technology into training programs, companies can ensure that employees are equipped with the necessary skills and knowledge to deliver exceptional customer experiences. Additionally, technology can be used to track employee progress and performance, allowing for targeted training interventions to address specific areas for improvement.