How can companies ensure that empathy training is integrated into their customer experience teams' everyday practices and not just seen as a one-time event?

Companies can ensure that empathy training is integrated into their customer experience teams' everyday practices by incorporating empathy-building exercises into regular team meetings and trainings. They can also create ongoing opportunities for employees to practice empathy in their interactions with customers through role-playing scenarios or real-life case studies. Additionally, companies can provide ongoing support and resources for employees to continue developing their empathy skills, such as access to coaching or mentorship programs. By making empathy a core value of the organization and consistently reinforcing its importance, companies can ensure that empathy training becomes ingrained in their customer experience teams' everyday practices.