How can organizations effectively integrate emotional intelligence training into their onboarding process to foster emotional investment in new employees and enhance their ability to contribute to CX goals?

Organizations can effectively integrate emotional intelligence training into their onboarding process by incorporating it into orientation sessions, providing interactive workshops, and offering ongoing support and resources. By emphasizing the importance of emotional intelligence in building strong relationships with customers and colleagues, new employees will understand its relevance to achieving CX goals. Encouraging self-awareness, empathy, and effective communication skills through training can help new employees develop the emotional intelligence needed to navigate complex interpersonal dynamics in the workplace and contribute positively to the organization's overall success.