How can businesses effectively integrate emotional intelligence training into their existing corporate culture to ensure sustained improvement in employee performance and customer satisfaction?

Businesses can effectively integrate emotional intelligence training into their existing corporate culture by first assessing the current emotional intelligence levels of employees through surveys or assessments. Once the gaps are identified, tailored training programs can be developed to address specific areas of improvement. It is important for businesses to lead by example and incorporate emotional intelligence principles into their leadership and decision-making processes. Regular follow-ups and reinforcement of emotional intelligence concepts through coaching, feedback, and recognition can help ensure sustained improvement in employee performance and customer satisfaction.