How can businesses effectively integrate emotional intelligence into their customer service training programs to ensure a positive impact on customer experience and ultimately drive business growth?

Businesses can effectively integrate emotional intelligence into their customer service training programs by incorporating empathy, active listening, and conflict resolution skills. This can help employees better understand and connect with customers on an emotional level, leading to improved satisfaction and loyalty. By fostering a customer-centric culture that values emotional intelligence, businesses can create a more positive and personalized experience for customers, ultimately driving business growth through increased customer retention and referrals.