In what ways can businesses integrate emotional intelligence training into their customer experience team's daily interactions to ensure a consistent and positive impact on key performance indicators like customer satisfaction and loyalty?

Businesses can integrate emotional intelligence training into their customer experience team's daily interactions by providing regular training sessions focused on empathy, active listening, and conflict resolution skills. Team members can also be encouraged to practice self-awareness and self-regulation to better manage their own emotions during interactions with customers. Additionally, businesses can incorporate emotional intelligence metrics into performance evaluations to track progress and ensure consistent application of skills. By fostering a culture of emotional intelligence within the team, businesses can create a more empathetic and understanding customer experience that leads to increased customer satisfaction and loyalty.