How can businesses effectively integrate emotional intelligence into their overall company culture to create a more empathetic and customer-centric organization?

Businesses can effectively integrate emotional intelligence into their overall company culture by first promoting self-awareness and empathy among employees through training and workshops. They can also encourage open communication and collaboration to foster a more empathetic work environment. Additionally, leaders should lead by example and demonstrate emotional intelligence in their interactions with employees and customers. By prioritizing emotional intelligence in hiring and promoting individuals who exhibit these qualities, businesses can create a more customer-centric organization.