How can companies ensure that internal CX stories are effectively integrated into creative and interactive formats like virtual reality experiences and interactive webinars to enhance employee engagement and solidify a customer-centric culture throughout the organization?

Companies can ensure internal CX stories are effectively integrated into creative and interactive formats by first identifying key customer interactions that exemplify the desired customer-centric culture. These stories can be brought to life through virtual reality experiences and interactive webinars that engage employees and provide a deeper understanding of the customer experience. By incorporating these stories into training sessions, team meetings, and company events, employees will be more likely to internalize the importance of customer-centricity and apply it in their daily interactions. Additionally, gathering feedback from employees on the effectiveness of these formats can help refine and improve the integration process over time.