How can organizations ensure that customer insights are effectively integrated into all levels of decision-making across departments to truly drive a customer-centric culture within the organization?

Organizations can ensure that customer insights are effectively integrated into decision-making by creating a centralized system for collecting and analyzing customer data. This data should be made easily accessible to all departments to inform their decision-making processes. Additionally, organizations can implement regular training sessions and workshops to educate employees on the importance of customer insights and how to apply them in their roles. Finally, leadership should prioritize and reinforce a customer-centric mindset throughout the organization to ensure that customer insights are valued and utilized at all levels of decision-making.