In addition to investing in technology and involving employees in decision-making, what other creative strategies can organizations use to ensure that customer insights are effectively integrated into their business strategies and foster a truly customer-centric culture?

In addition to investing in technology and involving employees in decision-making, organizations can implement customer feedback loops to gather insights directly from customers. They can also create cross-functional teams that focus on customer experience and involve various departments in understanding and addressing customer needs. Furthermore, organizations can conduct regular customer journey mapping exercises to identify pain points and opportunities for improvement, ensuring that customer insights are integrated into their business strategies and foster a truly customer-centric culture.