How can companies effectively integrate customer feedback into their employee onboarding process to not only improve training, but also enhance the overall customer experience provided by new hires?

Companies can effectively integrate customer feedback into their employee onboarding process by collecting feedback from customers on their experiences with new hires. This feedback can be used to identify areas for improvement in the training program. Companies can also involve customers in the onboarding process by having them provide input on the qualities and skills they value in employees. Additionally, companies can use customer feedback to tailor training materials and scenarios to better reflect the needs and expectations of customers. By incorporating customer feedback into the onboarding process, companies can ensure that new hires are better equipped to provide an exceptional customer experience from day one.