How can businesses ensure that customer feedback is consistently integrated into employee evaluations in order to drive continuous improvement and success?

Businesses can ensure that customer feedback is consistently integrated into employee evaluations by establishing clear metrics for measuring customer satisfaction and tying them to employee performance goals. They can also implement regular feedback sessions between employees and their managers to discuss customer feedback and identify areas for improvement. Additionally, businesses can use technology to collect and analyze customer feedback in real-time, allowing for immediate action and adjustment. Finally, creating a culture that values customer feedback and encourages employees to take ownership of customer satisfaction will help drive continuous improvement and success.