How can companies effectively integrate customer feedback into their decision-making processes to continuously improve their customer-centric culture initiatives and enhance the overall customer experience?

Companies can effectively integrate customer feedback into their decision-making processes by collecting feedback through various channels such as surveys, reviews, and social media. They can analyze this feedback to identify trends, prioritize areas for improvement, and make data-driven decisions. Companies should also involve employees at all levels in the feedback process to ensure buy-in and alignment with customer-centric goals. By continuously monitoring and acting on customer feedback, companies can create a culture of continuous improvement and enhance the overall customer experience.