How can organizations ensure that customer feedback is integrated effectively into employee performance evaluations to foster a truly customer-centric culture that drives long-term customer loyalty and satisfaction?

Organizations can ensure that customer feedback is integrated effectively into employee performance evaluations by setting clear expectations for incorporating customer feedback into performance metrics. They can also provide training and resources to help employees understand and act on customer feedback. Additionally, organizations can use technology to collect and analyze customer feedback in real-time, allowing for more immediate action and follow-up. Finally, leaders can role model customer-centric behavior and recognize and reward employees who demonstrate a commitment to customer satisfaction in their performance evaluations.