How can companies effectively integrate customer feedback into their training and development programs to empower employees to become better CX ambassadors?

Companies can effectively integrate customer feedback into their training and development programs by first collecting feedback through surveys, reviews, and direct interactions with customers. This feedback can then be analyzed to identify common themes and areas for improvement. Training programs can be tailored to address these specific areas, providing employees with the necessary skills and knowledge to better meet customer needs and expectations. Regular follow-up and monitoring of employee performance can help ensure that the training is effective in empowering employees to become better CX ambassadors.