How can businesses go beyond just sharing customer feedback with employees to truly integrate it into their company culture, leading to a more customer-centric approach across all departments and levels of the organization?

Businesses can integrate customer feedback into their company culture by actively involving employees in the feedback process, such as through regular training sessions or workshops. They can also create systems that make it easy for employees to access and understand customer feedback, such as through dashboards or reports. Additionally, businesses can incentivize and reward employees for incorporating customer feedback into their daily work and decision-making processes. By fostering a culture that values and prioritizes customer feedback, businesses can ensure that all departments and levels of the organization are aligned towards a more customer-centric approach.