How can companies ensure that cultural sensitivity training for customer experience teams is integrated into their overall company culture and values, rather than just being a one-time training session?

Companies can ensure that cultural sensitivity training for customer experience teams is integrated into their overall company culture and values by incorporating it into regular training sessions and ongoing professional development opportunities. They can also create a culture of open communication and feedback, where employees feel comfortable discussing cultural differences and challenges they may face. Additionally, companies can reinforce the importance of cultural sensitivity through leadership examples and recognition of employees who demonstrate these values in their interactions with customers. Finally, companies can incorporate cultural sensitivity into their performance evaluation criteria, making it a key component of employee success and advancement within the organization.