How can a CX Ambassador inspire a sense of ownership and accountability among employees in order to drive continuous improvement and innovation in customer experience initiatives?

A CX Ambassador can inspire a sense of ownership and accountability among employees by leading by example and demonstrating a strong commitment to customer experience. They can empower employees by providing them with the necessary tools, resources, and training to succeed in their roles. By fostering a culture of open communication, collaboration, and feedback, employees will feel more invested in the success of customer experience initiatives. Additionally, recognizing and rewarding employees for their contributions to improving customer experience can further motivate them to drive continuous improvement and innovation.