How can leaders inspire and empower their employees to become proactive advocates for customer experience within the organization, rather than just passive participants?

Leaders can inspire and empower their employees by fostering a culture of open communication and collaboration, where employees feel valued and supported in sharing their ideas and feedback. Providing training and resources to help employees understand the importance of customer experience and how their role impacts it can also motivate them to become proactive advocates. Recognizing and rewarding employees who go above and beyond to enhance customer experience can further incentivize them to actively engage and contribute to improving the overall customer experience within the organization.