How can leaders inspire and empower employees to take ownership of creating exceptional customer experiences, beyond just meeting performance metrics?

Leaders can inspire and empower employees by fostering a culture of accountability and trust, encouraging open communication and collaboration, and providing opportunities for learning and development. By setting clear expectations and goals, recognizing and rewarding employees for their efforts, and leading by example, leaders can motivate employees to go above and beyond in creating exceptional customer experiences. Ultimately, creating a sense of ownership and pride in their work will drive employees to consistently exceed performance metrics and deliver outstanding service.