How can leaders inspire and motivate their employees to actively participate in creating a customer-centric culture that prioritizes exceptional customer experiences?

Leaders can inspire and motivate their employees by setting a clear vision and goals for creating a customer-centric culture. They can lead by example by demonstrating their own commitment to exceptional customer experiences. Providing regular feedback, recognition, and rewards for employees who actively contribute to customer-centric initiatives can also motivate them. Creating a supportive and inclusive work environment where employees feel valued and empowered to make decisions that benefit customers can further inspire their participation in building a customer-centric culture.