How can leaders inspire and empower employees to proactively seek out opportunities to enhance the customer experience, beyond simply meeting expectations?

Leaders can inspire and empower employees by setting a clear vision and expectations for customer experience excellence. They can provide training and resources to help employees develop the skills and knowledge needed to exceed customer expectations. Leaders should also recognize and reward employees who go above and beyond to enhance the customer experience, creating a culture of continuous improvement and innovation. Additionally, leaders can foster a sense of ownership and accountability among employees by involving them in decision-making processes and encouraging them to take initiative in identifying and implementing new ways to enhance the customer experience.