How can CX ambassadors inspire a customer-centric mindset within their organization, encouraging employees to proactively seek out and act upon customer feedback to drive business growth and success?

CX ambassadors can inspire a customer-centric mindset within their organization by leading by example, demonstrating the importance of customer feedback through their actions and decisions. They can also provide training and resources to help employees understand the value of customer feedback and how to effectively gather and utilize it. Additionally, CX ambassadors can create a culture of continuous improvement by celebrating successes and sharing customer feedback stories that highlight the impact of listening to customers on business growth and success. By fostering a customer-centric mindset, employees will be more motivated to proactively seek out and act upon customer feedback to drive positive outcomes for the business.