How can leaders inspire and empower employees to embody a customer-centric mindset in their day-to-day interactions with customers?

Leaders can inspire and empower employees to embody a customer-centric mindset by setting a clear vision and expectations for customer service excellence. They can provide ongoing training and development opportunities to help employees understand the importance of putting customers first. Leaders should also recognize and reward employees who demonstrate exceptional customer service skills, creating a culture that values customer satisfaction above all else. Additionally, leaders can lead by example by actively engaging with customers themselves and demonstrating the behaviors they want to see in their employees.