What are some innovative ways companies can utilize technology to improve internal communication and enhance the overall customer experience?

Companies can utilize technology by implementing internal communication tools such as Slack or Microsoft Teams to streamline communication between employees. Additionally, companies can use customer relationship management (CRM) software to track customer interactions and personalize communication. Chatbots can also be used to provide instant customer support and enhance the overall customer experience. Lastly, companies can leverage social media platforms to engage with customers in real-time and gather feedback to continuously improve their services.