How can virtual reality technology be incorporated into onboarding processes to enhance employee engagement and retention within a company's customer service department?

Virtual reality technology can be incorporated into onboarding processes by creating immersive training simulations that allow new employees to practice real-life customer service scenarios. This hands-on experience can help them develop their skills and confidence in a safe environment. Additionally, virtual reality can be used to provide interactive training modules that engage employees and make learning more enjoyable. By incorporating this technology into onboarding, companies can increase employee engagement, improve retention rates, and ultimately enhance the overall customer service experience.