How can organizations effectively incorporate storytelling into their onboarding process to create a deeper emotional connection between new employees and their CX goals, and what impact can this have on overall employee engagement and performance?

Organizations can effectively incorporate storytelling into their onboarding process by sharing real-life examples of successful customer experiences, highlighting the company's values and mission through personal anecdotes, and encouraging new employees to share their own stories. This can create a deeper emotional connection between new employees and their CX goals by helping them understand the importance of their role in delivering exceptional customer experiences. This emotional connection can lead to increased employee engagement, as new hires feel more connected to the company's purpose and are motivated to contribute to its success. Ultimately, this can have a positive impact on overall employee performance, as engaged employees are more likely to be productive, innovative, and committed to delivering outstanding customer service.