How can companies effectively incorporate soft skills training into their onboarding process to ensure new employees are equipped to enhance customer experiences from day one?

Companies can effectively incorporate soft skills training into their onboarding process by including interactive workshops, role-playing scenarios, and real-life case studies that focus on communication, empathy, and problem-solving skills. Additionally, providing ongoing coaching and feedback can help reinforce these skills and ensure employees are prepared to enhance customer experiences. It is important to integrate soft skills training into the overall onboarding curriculum and make it a priority for all new hires to participate in these sessions to create a customer-centric culture from day one.