"How can gamification techniques be incorporated into CX training programs to motivate employees and enhance their retention of customer experience strategies?"

Gamification techniques can be incorporated into CX training programs by introducing elements such as rewards, points, badges, and leaderboards to make learning more engaging and interactive. By setting clear goals and providing instant feedback on performance, employees are motivated to actively participate in the training program. Additionally, incorporating storytelling, role-playing, and simulations can help employees apply customer experience strategies in real-life scenarios, leading to better retention and application of skills. Overall, gamification can create a fun and competitive learning environment that boosts employee engagement and retention of customer experience strategies.