How can organizations ensure that employee feedback is effectively incorporated into their customer experience strategies, rather than being overlooked or underutilized?

Organizations can ensure that employee feedback is effectively incorporated into their customer experience strategies by creating a structured feedback collection process that encourages open communication. They should also provide training and resources to help employees effectively communicate their feedback. Additionally, organizations should regularly review and analyze the feedback received to identify common themes and areas for improvement. Finally, leadership should demonstrate a commitment to acting on the feedback provided by employees to show that their input is valued and taken seriously.