How can companies effectively incorporate employee feedback into their innovative strategies to prevent CX fatigue and maintain a strong focus on enhancing the customer experience?

Companies can effectively incorporate employee feedback into their innovative strategies by creating a culture of open communication and actively soliciting input from employees at all levels. This feedback can provide valuable insights into areas for improvement and help identify potential solutions to prevent customer experience fatigue. By involving employees in the decision-making process, companies can ensure that their innovative strategies are aligned with the needs and expectations of both employees and customers, ultimately leading to a more impactful and sustainable customer experience enhancement.