How can businesses incorporate empathy and attentive listening into their customer service training programs to ensure consistency and effectiveness across all customer interactions?

Businesses can incorporate empathy and attentive listening into their customer service training programs by emphasizing the importance of putting themselves in the customer's shoes and actively listening to their needs. Training should include role-playing exercises that simulate real-life customer interactions and teach employees how to respond with empathy and understanding. Providing ongoing coaching and feedback to employees can help reinforce these skills and ensure consistency in customer interactions. By making empathy and attentive listening a core part of their customer service culture, businesses can create a more positive and effective customer experience.