How can CX Ambassadors incorporate empathy and active listening into their daily interactions with customers in a way that feels genuine and authentic?

CX Ambassadors can incorporate empathy by putting themselves in the customer's shoes and truly understanding their perspective. They can actively listen by giving their full attention, asking clarifying questions, and summarizing the customer's concerns. To make these interactions feel genuine and authentic, CX Ambassadors should show genuine care and concern for the customer's needs, respond with empathy and understanding, and follow up to ensure the customer's needs are met.