How can businesses effectively incorporate emotional intelligence training into their onboarding process for new employees in order to ensure a customer-centric approach from the very beginning of their tenure?

Businesses can effectively incorporate emotional intelligence training into their onboarding process by including modules on empathy, active listening, and conflict resolution. This will help new employees understand the importance of emotional intelligence in creating positive customer interactions. Role-playing exercises and real-life scenarios can also be used to practice applying emotional intelligence skills in customer interactions. Providing ongoing support and feedback to new employees as they navigate customer-centric situations will reinforce the importance of emotional intelligence in their role.