How can businesses effectively incorporate emotional intelligence training into their ongoing professional development programs to ensure sustained positive impact on both customer experience and employee satisfaction?

Businesses can effectively incorporate emotional intelligence training into their ongoing professional development programs by first assessing the emotional intelligence levels of their employees and identifying areas for improvement. They should then provide tailored training sessions that focus on skills such as empathy, self-awareness, and effective communication. It is important to reinforce these skills through regular practice and feedback. By consistently integrating emotional intelligence training into their development programs, businesses can create a more empathetic and understanding work environment, leading to improved customer experience and higher employee satisfaction levels.