How can businesses incorporate emotional intelligence into their customer service training programs to ensure lasting positive customer interactions and loyalty?

Businesses can incorporate emotional intelligence into their customer service training programs by first emphasizing the importance of empathy and active listening skills. This can help employees better understand and connect with customers on a deeper level. Additionally, training should focus on teaching employees how to effectively manage their emotions and respond calmly in difficult situations. Providing ongoing support and feedback can also help reinforce emotional intelligence skills and ensure that positive customer interactions lead to lasting loyalty.