How can companies effectively incorporate diversity training into their recruitment and hiring processes to ensure a more diverse and inclusive customer experience team?

Companies can effectively incorporate diversity training into their recruitment and hiring processes by implementing unconscious bias training for hiring managers and interviewers. They can also prioritize diversity in job postings and actively seek out diverse candidates through targeted recruitment efforts. Additionally, companies can establish diversity goals and metrics to track progress and hold leadership accountable for creating a more inclusive team. Providing ongoing diversity and inclusion training for all employees, not just those in customer experience roles, can also help create a more diverse and inclusive workplace culture.