How can organizations effectively incorporate customer feedback into the evaluation process of a candidate's CX competency during the hiring process?

Organizations can effectively incorporate customer feedback into the evaluation process of a candidate's CX competency during the hiring process by gathering feedback from customers who have interacted with the candidate in the past. This feedback can provide valuable insights into the candidate's communication skills, problem-solving abilities, and overall customer service approach. The organization can also use surveys or feedback forms to gather feedback from customers on their interactions with the candidate. Additionally, organizations can conduct mock customer service scenarios during the interview process to assess the candidate's ability to handle real-life customer situations.