How can companies ensure that customer feedback is effectively incorporated into employee evaluations to drive continuous improvement and enhance overall business success?

Companies can ensure that customer feedback is effectively incorporated into employee evaluations by implementing regular feedback mechanisms such as surveys or reviews. They can also encourage open communication between employees and customers to gather valuable insights. Additionally, companies can provide training and resources to help employees understand and act on customer feedback. By linking customer feedback to key performance indicators and setting clear goals for improvement, companies can drive continuous improvement and enhance overall business success.