How can companies effectively incorporate customer feedback into their CX onboarding program to continuously improve the quality of interactions with new employees?

Companies can effectively incorporate customer feedback into their CX onboarding program by regularly collecting feedback from customers about their interactions with new employees. This feedback can be used to identify areas for improvement and tailor training programs accordingly. Additionally, companies can involve customers in the onboarding process by seeking their input on what they value in interactions with new employees. By incorporating customer feedback into the onboarding program, companies can ensure that new employees are equipped to deliver a high-quality customer experience from the start.