In what ways can companies effectively incorporate customer feedback into their decision-making processes to enhance their customer-centric culture and drive continuous improvement?

Companies can effectively incorporate customer feedback into their decision-making processes by regularly collecting feedback through surveys, reviews, and customer interactions. They can then analyze this feedback to identify trends and areas for improvement. By involving customers in the decision-making process, companies can prioritize initiatives that align with customer needs and preferences, ultimately enhancing their customer-centric culture. Additionally, companies can use customer feedback to drive continuous improvement by setting goals, measuring progress, and making adjustments based on customer input to ensure they are meeting customer expectations.