How can organizations ensure that recognition programs like "CX-Hero of the Month" are inclusive and diverse, and what strategies can be implemented to celebrate a variety of contributions and accomplishments within the workplace?

To ensure that recognition programs like "CX-Hero of the Month" are inclusive and diverse, organizations can first establish clear criteria for selection that are based on a variety of contributions and accomplishments, rather than just one specific type of achievement. They can also actively seek out nominations from employees at all levels and departments to ensure a wide range of perspectives are considered. Additionally, organizations can provide ongoing training and education on diversity and inclusion to ensure that all employees understand the importance of recognizing and celebrating a variety of contributions within the workplace.