How can companies ensure that their technology-enhanced recognition and rewards program for exceptional customer service remains inclusive and equitable for all employees, regardless of their role or level within the organization?

Companies can ensure inclusivity and equity in their technology-enhanced recognition and rewards program by setting clear and transparent criteria for performance evaluation. They should also provide training and resources to ensure all employees have equal opportunities to excel in customer service. Additionally, companies can promote diversity and inclusion within the organization to create a supportive and fair work environment. Regularly reviewing and adjusting the program based on feedback and data can help identify and address any potential biases or disparities.