How can companies ensure that employees from all levels and departments are included in the process of shaping customer experience design to create a more holistic and well-rounded approach?

Companies can ensure that employees from all levels and departments are included in the process of shaping customer experience design by fostering a culture of collaboration and open communication. This can be achieved through regular cross-functional meetings, workshops, and training sessions. Providing opportunities for employees to share their insights, ideas, and feedback can help create a more inclusive and well-rounded approach to customer experience design. Additionally, involving employees in the decision-making process and recognizing their contributions can help build a sense of ownership and commitment to delivering exceptional customer experiences.