How can companies ensure that recognition programs such as "CX-Hero of the Month" are inclusive and equitable to all employees, regardless of their role or level within the organization, in order to maximize the impact on employee engagement and overall performance?

Companies can ensure that recognition programs like "CX-Hero of the Month" are inclusive and equitable by clearly defining the criteria for recognition, ensuring that all employees have an opportunity to be nominated and recognized. They should also provide training and resources to help employees understand the importance of recognizing diverse contributions. Additionally, companies can rotate the selection committee to include employees from different levels and departments to ensure a fair and unbiased selection process. Regularly reviewing and adjusting the recognition program based on feedback from employees can also help maximize its impact on employee engagement and overall performance.