How can companies ensure that their "CX-Hero of the Month" program is inclusive and recognizes employees from all levels and departments within the organization, in order to foster a culture of collaboration and innovation in their customer experience efforts?

Companies can ensure their "CX-Hero of the Month" program is inclusive by establishing clear criteria for nomination that considers contributions from all levels and departments. They should actively encourage nominations from employees across the organization and ensure the selection process is transparent and unbiased. Recognizing a diverse range of employees for their customer experience efforts will help foster a culture of collaboration and innovation by showcasing different perspectives and approaches to improving the overall customer experience.