How can international teams ensure that their customer experience strategy is inclusive of all cultural perspectives, and not just those that are most commonly represented within the team?
International teams can ensure that their customer experience strategy is inclusive of all cultural perspectives by actively seeking out diverse input from team members representing different cultures and backgrounds. This can be done through regular communication and collaboration with team members, as well as conducting research on different cultural norms and values. Additionally, teams can engage with customers from various cultural backgrounds to gain insights and feedback on their experiences. It is important for teams to be open-minded and willing to adapt their strategies to accommodate different cultural perspectives in order to create a more inclusive customer experience.
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